Service Management: Operations, Strategy, Information Technology (8th Edition) – eBook
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eBook detailsAuthor: James FitzsimmonsFile Size: 24 MBFormat: PDFLength: 524 pagesPublisher: McGraw-Hill Higher Education; 8th editionPublication Date: January 18, 2013Language: EnglishASIN: B00DC85YYEISBN-10: 0078024072ISBN-13: 9780078024078